Up-to-date with secured remote services

A remote connection with remote access to the systems creates entirely new service options. Unplanned downtimes and the associated production stoppages are significantly reduced. (c) 2020 Oerlikon
To increase system productivity and to keep service downtimes as short as possible, remote servicing has long been absolutely essential within a globally-networked textile industry. For its Oerlikon Neumag and Oerlikon Nonwoven brands, the Oerlikon Manmade Fibers segment is offering a new secured remote service concept with defined loan-based hardware and software.

A  remote  connection  with  remote access  to  the  systems  creates  new  service  options  that  would  not have been possible over the phone or by e-mail. With remote servicing, unplanned downtimes and the associated  production  stoppages – which  can  quickly  result  in  costs  running  into  the  tens  of thousands – are  significantly  reduced. Here, the  standards  for  IT  security  and  the  requirements  for  IT components  are  becoming  increasingly  decisive. For  these  reasons, it  is  all  the  more  important  to ensure the requisite hardware and software are constantly up-to-date.

Upon  signing  a  secured  remote  service  contract, Oerlikon  Manmade  Fibers  provides  its  customers with the necessary hardware and software, exchanges the hardware in the event of changes to security  requirements  and  supplies  continuous  software  updates. “Within  the  context  of  a  secured  remote service contract, we loan the hardware to our customers.

This means that our clients do not have additional procurement costs and they do not have to worry about ensuring their technology is constantly up-to-date  in  terms  of  security  requirements. We  assume  this  task  for  them”, explains  Jan  Pauer, Technical Sales Manager responsible for modifications, talking about the benefits of this service concept. 

Secured  remote  service  contracts  are  offered  for  all Oerlikon  Neumag  and  Oerlikon  Nonwoven  systems and are available with additional, customer-specific services.

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