With support for smartphones and tablets, our product users can use the service anytime, anywhere. Operation manuals that were previously provided in printed form are being converted to the online version in order to provide services more efficiently in an environmentally friendly, sustainable, and convenient manner.

To use SHIMA HelpCenter, registration for a SHIMA SEIKI Online Services (SHIMA online) account is required. SHIMA online is a web service platform which features “APEXFiz®” design software subscription service, “yarnbank®” digital yarn sourcing service, “SHIMA Datamall™” digital content service, “SHIMANAVI®” e-learning system and “SHIMA KnitManager™” knit production management software, all of which are designed to improve operational efficiency and create attractive and sustainable products. With a SHIMA online account, both SHIMA HelpCenter and SHIMA Datamall can be accessed using the same ID. 

http://helpcenter.shimaseiki.com/en/